Refund policy

Open parcel policy: You can open and check your parcel in front of the rider before paying. If the item is damaged, wrong or missing parts, refuse the parcel and you won't be charged.

15-day replacement: If your product arrives faulty or has a manufacturing defect, request a replacement within 15 days of delivery. The item must be unused beyond normal testing, with all parts and original packaging. Share your order number and photos or a short video of the issue. Once approved, we'll send a replacement at no extra cost.

Not covered: Damage from misuse, accidents or incorrect installation, normal wear and tear, or change of mind after accepting and opening the parcel (unless the item is faulty).